Privacy Policy.

1 Who We Are

ZyntelAI ("we", "us", "our") is a web design and digital marketing studio. Our website is located at www.yourwebsite.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By using our website, you consent to the practices described in this policy.

2 Information We Collect

We collect information you provide directly and information collected automatically when you visit our site.

Information you provide:

• Name and contact details (email address, phone number) submitted via our contact form
• Business name and website URL you share when requesting a quote
• Messages and enquiry details you send us
• Communications you send to us by email or WhatsApp

Information collected automatically:

• IP address and approximate geographic location (country/region)
• Browser type, operating system, and device type
• Pages visited, time on page, and referral source
• Cookies and similar tracking technologies (see Section 4)

3 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To send you quotes, proposals, and project-related communications
• To improve our website and understand how visitors use it
• To prevent fraud and maintain the security of our systems
• To comply with legal obligations
• To send relevant updates about our services (only with your consent)

4 Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your experience and analyse traffic.

Types of cookies we use:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymous.
• Preference cookies: Remember your settings such as theme preference.

You can control or delete cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site.

5 Third-Party Services

We may share your information with trusted third-party providers who help us operate our business. These providers are contractually bound to keep your data confidential and are only permitted to use it for the specific services we engage them for.

Third-party services we use include:

• Google Analytics — website usage analytics
• Google Workspace — email and document processing
• WhatsApp Business — customer communication (subject to Meta's privacy policy)
• Hosting provider — secure server and file storage

Each of these services has their own privacy policies. We encourage you to review them directly.

6 Data Storage & Security

Your personal data is stored on secure servers with encrypted connections (HTTPS/SSL). We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or destruction.

While we take every reasonable precaution, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the unlikely event of a data breach that affects your personal information.

7 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request that we delete your personal data ("right to be forgotten")
• Right to object: Object to our processing of your data for certain purposes
• Right to portability: Receive your data in a portable, machine-readable format
• Right to withdraw consent: Withdraw any previously given consent at any time

To exercise any of these rights, please contact us at hello@company.com. We will respond within 30 days.

8 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Contact form submissions and email enquiries: up to 3 years from last contact
• Client project data: retained for the duration of the contract plus 2 years
• Analytics data: 14 months (Google Analytics default)
• Cookies: session cookies expire when you close your browser; persistent cookies as specified in each cookie's settings

When data is no longer needed, it is securely deleted or anonymised.

9 Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch: